Backerkit Surveys are sent!
over 2 years ago
– Thu, Sep 28, 2023 at 05:15:03 PM
Hey everyone!
I'm just letting you know that the Backerkit surveys have been sent.
The lock date will be November 14th, and the charge date will be November 15th.
Reminder:
- If you are a US backer who is just getting one or two books, we will adjust your shipping rate before you're charged.
- If you are a US backer who's getting physical products more than books, your rate is what it will be.
- If you are a non-US backer who's getting physical products, your rate is what it will be.
If you have trouble getting onto Backerkit, chances are you signed up online using your iPhone. If this is the case, we'll have to manually change your email address in the system. This happens often.
If there are any other issues, be sure that you contact us either through the message system here or via [email protected]
If you leave a comment or response, we won't be able to respond as fast. So please use the email systems so we can help you out ASAP.
Let us know if you have any additional questions.
And thanks again!
- Dave
Finally got our issue fixed. US backers that expect to only purchase books, read this!
over 2 years ago
– Thu, Sep 28, 2023 at 11:20:00 AM
Hey all!
Brandon from Backerkit and I finally figured out a solution to getting US backers sorted. We were having trouble getting media rates versus non-media rates.
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For US backers who are ordering books only, the rate will seem to be a little high when you check out (around $20 or so). Before we charge cards on November 15th, we'll put in a discount to ensure that the rate is adjusted (approximately $10 or so off the price... varies based on what you actually order).
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For US backers who are ordering stuff other than books (dice, minis, etc.) your rate will be exactly what is listed when you check out using BackerKit. It won't change unless there's a mistake, etc.
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For non-US backers, your rates will be the amount listed, too.
You'll get a survey question, too, that basically says this exact same thing to remind you. If you have any further questions, feel free to comment here or ask us at [email protected]
Next up, we're going to reset the smokescreen and test it again to ensure that everything is coming out the way that it should. Once that's good to go, we'll release the survey for everyone else.
Thanks all for your patience!
- Dave
The Backerkit Saga is *hopefully* wrapping up today...
over 2 years ago
– Wed, Sep 27, 2023 at 07:08:29 AM
Hey folks!
Just a quick update. We finally got a second shipping profile for books versus non-books to ensure that the US folks weren't paying too much just to have one or two books shipped (ie, they'll go via media mail versus flatrate). I submitted the final changes today. Now, I'm just waiting for the greenlight from backerkit.
I believe that if you already submitted funds via Backerkit, it'll automatically edit it for you and credit back anything that go overspent.
So long as Brandon from BK gives us the go-ahead, I'll send out a new smoke test today and hopefully have the full survey out by Friday.
Thanks for being patient! Our goal is to make sure you all don't get overcharged for this stuff.
- Dave
Just waiting to hear back from Backerkit re: high shipping prices
over 2 years ago
– Mon, Sep 25, 2023 at 09:04:58 AM
Hey folks!
In case you didn't see my last message, we're currently working on fixing an issue with the shipping prices. It's charging waaaay too much for shipping to those who did the smoke test. I sent a message on Saturday but probably won't hear anything back until later today. Hopefully, we can get it fixed and start sending surveys to everyone.
I'll post more updates as I get them!
Thanks!
- Dave
Shipping Charges Issue
over 2 years ago
– Sat, Sep 23, 2023 at 08:52:49 AM
Hey friends!
Just letting you all know that the smoke test is going well, and it helped us find a few issues. Basically, it's attaching a flat shipping fee to every add-on instead of doing it by combined weight/shipping. I messaged our rep, but I probably won't hear anything until Monday.
As much as I'd love to get $100 to ship only 3 lb worth of product, I'm sure some of you all wouldn't appreciate that haha
I'll post an update as soon as I know more!
- Dave
